Privacy and Cookie Policy

This Privacy Policy uses the following terms throughout:

“Us”, “We”, or “Our”:

Apollo24 Healthcare Services Ltd

Suite 54

Midshires House

Midshires Business Park

Smeaton Close

Aylesbury

HP19 8HL

www.apollo24healthcareservices.co.uk

About Us

We’re committed to respecting and protecting your privacy.

This Privacy Policy explains when and why we collect personal information about our website visitors, customers and people who contact or interact with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

If you do not want us to process your personal information as described in this Privacy Policy, please do not provide information to “Us” or use our website.

We have a Data Protection Officer who is responsible for matters relating to privacy and data protection. The Data Protection Officer can be reached at the “Data protection email” shown above.

How do we collect personal information about you?

We obtain personal information about you that you provide to us through our website, emails, phone conversations, documents you provide to us or when you visit one of our branches, for example, when you:

Enquire about specific properties for sale or rent
Ask us to value your property
Register for our email newsletters
Participate in one of our surveys
Interact with us on our social media sites
We also obtain personal information relating to you using automated technical means when you visit our website.

What type of personal information is collected?

The information we collect from you might include (but is not limited to) your name, address, email address, phone number, date of birth and financial details and any other information you choose to provide to us.

The information we collect through our website using automated technical means includes the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit, including which website pages are accessed, page response times s and length of visits to pages.

How long do we retain your personal information?

We review our retention periods for personal data regularly. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your data on our systems for as long as is necessary for the relevant purposes for which we use it or in accordance with any retention periods set out in any relevant contract you hold with us.

We will retain your data for a minimum period of 30 days following the submission date and a maximum period of 6 years.

How do we use your personal information?

We may use the information that you directly provide to us in the following ways:

We may use your personal data to carry out our obligations arising from any contracts entered into by you and “Us”, such as providing you with products and services you have requested and visiting your property. Our legal basis for this use is that it is necessary for the performance of a contract to which you are a party.

“We” may use your name, email address and postal address to provide you with information you have requested from us, respond to enquiries or requests from you, communicate with you concerning those enquiries or requests and arrange visits to your property by our staff. Our legal basis for this use is our legitimate interests, namely carrying out activities in the business names in response to customer enquiries or requests.

“We” may use your name, email address and postal address to provide you with information regarding similar goods and services to those you have already enquired about or purchased. Our legal basis for this use is our legitimate interests, namely the ongoing marketing of our goods and services to individuals with whom we have an existing relationship in connection with our goods and services and/or who have expressed an interest in those goods and services.

Where you have entered a contract with us or provided you with services, we may use your name, email address, postal address or phone number to ask for your feedback about our services. Our legal basis for this use is our legitimate interests, namely evaluating and, where necessary improving the quality of our service provision to promote the success of our business and positive customer relationships.

Where you are a party to an existing contract with us or regularly enter into contracts with us for our goods and services, we may use your name, email address, postal address or phone number to notify you of changes to the terms and conditions of our services. Our legal basis for this use is our legitimate interests, namely the administration and management of our business contracts and relationships.

We may use your name, email address and postal address to send you marketing communications if you have chosen to receive these. These may include information about properties for rent or sale, the current property market, promotions or offers. Our legal basis for this use is consent.

We may use your relevant information to verify your identity where relevant. Our legal basis for this use is compliance with a legal obligation to which we are subject or our legitimate interests, namely ensuring the security of our systems, network and information and those of third parties.

We may use the information that we automatically collect using technical means through our website to:

Administer our site for troubleshooting, testing, research and statistical purposes. We use Google Analytics, a third-party website monitoring tool. Our legal basis for this is our legitimate interests, namely monitoring the use of our software and IT systems and improving our website.
Measure or understand the effectiveness of our advertising activity. Our legal basis for this use is our legitimate interests, namely improving the relevancy of our advertising.
Measure or understand the effectiveness of our marketing emails. Our legal basis for this use is consent. This automated collection of information may involve the use of cookies. Please see our Cookies Policy below for further detail about these.
We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us).

We may use additional information about you when it is available from external sources to help us do this effectively.

We may also use any personal information we collect from you directly and additional information about you from external sources to detect and reduce fraud and credit risk. These sources include [insert sources and whether they are publicly accessible sources]. Our legal basis for this use of your personal information is our legitimate interest in preventing our business from being subject to fraud or credit risk.

Who has access to the information?

Our staff and management team have access to information. We will not sell or rent your information to third parties.

We may pass your information to third-party service providers, including but not limited to:

Business partners, suppliers and sub-contractors working on our behalf to complete tasks and provide services to you.
Advertisers and advertising networks (including social media) select and serve relevant adverts to you.

When we use third-party service providers, we disclose only the personal information that is necessary to deliver the service, and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to our insurers and /or professional advisers insofar as reasonably necessary for obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets, as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your data to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject or to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or an administrative out-of-court procedure.

Your rights
In this section, we have summarised your rights under data protection law. Some rights are complex, applying only in certain circumstances and subject to certain exceptions. In keeping this policy concise, not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities to fully explain these rights.

You have the right:

To object to us processing your personal information for marketing purposes. If you object, we will stop processing your personal information for this purpose. When we collect your data, you can choose whether you wish to receive marketing communications from us. If you wish to stop receiving marketing communications, you can opt-out by clicking an ‘unsubscribe’ link at the bottom of one of our emails.

Access the information we hold about you and certain information about our processing of it and your rights concerning it.

In certain circumstances, to obtain the erasure of the personal information, we hold about you, subject to certain exceptions. To rectification of the information we hold about you.

In certain circumstances, to restrict our processing of your personal information or object to us processing it. If you object, we will stop processing your personal information unless certain exceptions apply.

Our legal basis for processing your personal information is your consent or the performance of a contract. We process it by automated means to be provided you with the personal information we hold about you in a structured, commonly used and machine-readable format and to transmit the information to another controller.

To not be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly affecting you, subject to certain exceptions.

Where our processing of your personal information is based on your consent to withdraw that consent at any time, if you withdraw your consent, we will stop the relevant processing, but it will not affect the lawfulness of our processing before the withdrawal.
To exercise these rights, email us at [email address] or write to us at [postal address]. In addition, you can exercise your right to object to direct marketing at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.

If you consider that our processing of your personal information infringes data protection laws, you have the right to complain to a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. More information about lodging a complaint with the Information Commissioner’s Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/concerns/.

Security precautions are in place to protect your information.

We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason, we cannot guarantee the security of data sent between us over the internet.

Cookies
Like many other websites, our website uses cookies. ‘Cookies’ are small information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns.

Cookies allow us to provide important site functionality, so you don’t have to re-enter lots of information. They also allow us to remember what links and pages we have been to or viewed during a session. This helps us deliver a better, more personalised service to you.

It is possible to switch off cookies by setting your browser preferences. See our Cookies Policy below for more information on the

Cookies we use.

Cookies Policy
Cookies are small text files placed on your computer by websites you visit. They are used to make websites work, improve the efficiency of websites, improve the user’s experience and provide usage information on websites. This information should make your website visits more productive by storing and using the information on your website preferences and habits.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

The settings on your web browser can usually allow you to choose whether or not to accept cookies. Most web browser software is initially set up to accept them.

We may offer cookies to you, and you should ensure that your web browser is set up to not accept cookies if you do not wish to receive them. Please note that if you disable cookies, some services or website functionality may not be available. For further information about cookies and how to disable them please go to www.aboutcookies.org.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

By continuing to use this site, you are accepting our use of the cookies described below that make advertising and communications more relevant to you and your interests, and further help us to improve the site.

We use the following cookies:

Cookie ID: __cfuid

Type of cookie: Essential

Reason: For security purposes to help secure individual clients behind a shared IP address and apply security settings on a per-client basis.

Cookie ID: cookieconsent_dismissed

Type of cookie: Essential

Origin: the URL of this website

Reason: Controls the visibility of the cookie consent banner.

Links to other websites
Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.

Review of this Policy
We keep this Policy under regular review. If we change our Privacy Policy, we will post the changes on this page and may place notices on other sections of the website and/or notify you by email.

Further information
You can obtain further information about data protection laws by visiting the Information Commissioner’s Office website at www.ico.org.uk.